Leadership - Daily planning, management, & oversight of the property in alignment with the GM.
- Be the on-site FirstService Team Leader reporting to the Vice President of the management company.
- Be aligned with the GM in all areas of communication with above property support, Regional F&B/HOA Directors, and developer senior leadership.
- Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand.
- Actively contributes to the lifestyle, brand culture, and resident experience by driving a positive team atmosphere in the workplace and remaining professional under all circumstances.
- Oversee facility operation of the Amenities including the Bar & Chill, Association offices, sports courts, game lawn, dog park, fitness center, theater, Workin’ Playin’ Center and the management team that supports these facilities.
- Review Resident Feedback via Eliant scoring, social media, and the Coyle Experience –and in conjunction with the GM, formulate feedback to the team and implement improvements based on the feedback.
- Review employee feedback through Margaritaville Employee Survey and create action plans for improvement.
- Possess strong interpersonal skills and be able to interact and communicate successfully with the residents and team.
- Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
- Assures a high standard of community appearance, hospitality, and service in personnel and cleanliness of all areas.
- Responsible for onboarding programming to include Brand Immersion, and training of all new team members.
- Work with department heads to control labor expenses without compromising quality or service in all departments.
- Maintain complete knowledge of all the community’s governing documents, policies, and procedures and enforcement thereof.
- Ensuring Property First and Second calls are being held and effectively communicating information to the team.
- Conduct regular management meetings with key leaders and create action items to measure progress.
- Communicate with the GM regularly on department meetings and key action items progress tracking.
- Manage some key operational vendors.
- Participate in the Nudge App.
HOA/Amenity Association - In alignment with the GM, partner with CAM/Area Manager to ensure the homeowners association (HOA) is operating efficiently and with the highest standards of customer service satisfaction.
- Be available to a Community Appearance Coordinator (CAC), Maintenance, and Fitness Leaders for escalation of resident needs to provide the highest standards of customer service and communication.
- Participating in Board Meetings and HOA/Amenity Annual Meetings as support for the CAM to ensure that the business of the Association is conducted in accordance with policies, the Association governing documents, and all applicable statutes.
- Assist Maintenance Manager in oversight of key operational vendors as needed.
- Minimize association liabilities by overseeing a well-documented safety program along with the training, & handling of emergency response situations involving staff, residents, and guests.
Lifestyle/Fitness - Support Lifestyle/Fitness Managers with promotions, ideas, and resident driven F&B programming.
- Support execution of lifestyle and fitness events as needed.
Financial Management - Participate in and fully understand budget creation and presentation for all departments in conjunction with the GM/Developer Area Manager/CAM/Department Heads/Accountant and championing fiscally responsible control cost initiatives throughout the year.
- Can fully understand and capably report in detail on fluctuations for all COS, Labor, and other related expenses.
- Understand financial goals, operate assets in the owners’ best interest in accordance with the Associations governing documents and guidelines.
- Monitor site delivery of financial output - receipts, inventory, cash, invoices, purchases, and reports.
Human Resource Role - Maintain complete knowledge of the properties policies and procedures and the enforcement thereof.
- Provide leadership and direction to the property employees in alignment and conjunction with the GM to ensure strict adherence to all applicable standard policies, procedures, and programs and guide/assist with handling complaints/challenges.
- Handling all HR matters in accordance with FirstService Standards.
- Implement development and succession plan for each leadership position.
- Monitor schedules to ensure adequate coverage of all areas, specifically during high volume, large events, and holidays.
- Check and ensure adherence to all Uniform Standards.
- Assist with hiring and disciplinary action with staff members.
Food & Beverage - Maintaining a strong F&B program that reflects the Latitude Margaritaville Lifestyle and Brand Standards, including daily/weekly specials and promotions.
- Partner with Restaurant General Manager (RGM) and management to monitor F&B labor, COS, and general expenses.
- Maintains a high level of resident contact throughout service hours of restaurant.
- Comply with state and federal regulations regarding safe food handling, sanitation, and liquor, beer, and wine service.
- Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of all areas.
- Monitors onboarding, Brand Immersion, and training of all new team members.
- Works with Leadership to control labor and expenses without compromising quality or service.
- Monitor site delivery of financial output - receipts, inventory, cash, invoices, purchases, and reports.
Supervises: - The leadership and operations of: Bar & Chill, The Last Mango Theater, Lifestyle, Workin’ N’ Playin,’ Town Square, Maintenance and Janitorial, Homeowner Association (HOA) and Community Association Manager, Security and Landscaping (CAC), Financial Report Team/Accountant.
Daily Operations and Resident Experience: - Become a subject matter expert on all property & brand S.O.P.’s for the success of the operation and residents.
- In conjunction with the GM, create additional or missing SOPs needed to support the operation.
- Build strong, effective teams through ongoing supervision, training, coaching, counseling, and leadership.
- Create and maintain an “I Love My Job” environment that further enlivens the Margaritaville Latitude Lifestyle.
- Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
- Ensure compliance with all company, local, state, and federal safety rules.
- Comply with all ordinances and regulations per the location’s jurisdictions.
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