PURPOSE AND PERFORMANCE GOALS

Greets all guests in a professional and courteous manner and  provides accurate and timely information and services. Responsible for daily operation of the recreation department including interacting with guests, cleaning, checking out bikes/boats, as well as daily activities.  Must be able to gain knowledge of the resort and surrounding area to better answer guests’ questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

Maintain cleanliness, organization, and safety of equipment and facilities in accordance with established procedures.

Restock consumables, merchandise, and other supplies.

Communicate clearly with the Recreation Supervisor and Recreation Manager as well as fellow associates.

Have knowledge of activities and amenities including, but not limited to: Boating & Fishing, Fitness Center, Hiking & Biking, Horseback Riding, Hot Air Balloon Rides, Group Recreation & Teambuilding, Kid’s & Family Programs, Resort Pool, Special Events and Winter Activities; must be able to answer questions and assist guests in these areas.

Assist in the implementation of activities.

Make reservations and sales-recording cash, check, room charges, and paperwork in accordance with established procedures.

Check chlorine and PH levels of the resort pool may be asked to add chlorine.

Incorporate safe work practices in all duties.

SUPERVISORY RESPONSIBILITIES

Not applicable

QUALIFICATIONS

Must be at least 16 years of age.  

EDUCATION AND/OR EXPERIENCE

No prior education and/or experience is needed, however a background in recreation or customer service is preferred.  Efficient working knowledge of various software such as Microsoft Excel, Word, and Power Point preferred.  Also, extensive knowledge of the resort and surrounding area is a plus.

LANGUAGE SKILLS

Candidate must be able to communicate clearly with guests, supervisors, and fellow associates.

MATHEMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction, division, and multiplication.

REASONING ABILITY

Candidates should have the ability to apply general rules to specific problems to produce answers that make sense while maintaining customer satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR and First Aid preferred

PHYSICAL DEMANDS

Must be able to stand/walk around for extended periods of time.   Must be able to kneel/crouch.  Occasionally lifts up to 50 pounds.

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, an associate may be required to work rotating shifts, including weekends and night shifts.  Also, depending on business demands, hours may be reduced at any time.

WORK ENVIRONMENT

Frequently works in hot and humid indoor conditions.  Works in outdoor weather conditions.  Occasionally will come in contact with pool chemicals (mainly chlorine briquettes) and frequently comes in contact with cleaning chemicals.  The noise level is occasionally loud. 

PAY SCALE

Starting at $15.00 p/hr.